Head of Product UX/Product Experience

At Solidgate, our mission is clear: to empower outstanding entrepreneurs to build exceptional internet companies. We exist to fuel the builders — the ones shaping the digital economy — with the financial infrastructure they deserve. To achieve that, we’re on a bold path: to become the #1 payments orchestration platform in the world.

At Solidgate, product quality is not defined only by features shipped — it’s defined by how clearly customers understand our product, how confidently they use it, and how well it fits into their real-world workflows.

As we scale, UX and Product Experience direction becomes a strategic function, not just a design layer.
We’re introducing this role to ensure that customer insight, product design, and user experience are deeply embedded into how product decisions are made — not added after delivery.

This role is about shaping how customers experience Solidgate end-to-end — from first demo to daily usage and long-term value.

— Product UX & Product Experience strategy across Solidgate products
— Design as a system, not a service: principles, standards, rituals, and scalable practices
— Customer insight & feedback loop: turning customer signals into clear UX and product improvements
— UX involvement in sales demos, custom solutions, and merchant-facing initiatives, ensuring product clarity and consistency
— Experience-driven roll-out of new features: how customers discover, understand, and adopt new capabilities
— Close collaboration with Product Managers to embed UX thinking into discovery, prioritization, and decision-making
— Leadership of the Product Design function as a strategic partner to Product and Engineering
— Shaping how Solidgate balances usability, complexity, and scale in a fintech environment

— This is not a purely visual or UI role
— This is not a support function for PMs or Sales
— This is a product leadership role, focused on experience, clarity, and customer value

You will influence what we build, how we build it, and how customers perceive it.

You will directly lead:
— Product Design Team

You will work closely with:
— Product Managers
— Sales, Merchant Operations, and Integration teams

Your lead & mentor: , Chief Product Officer

— Proven experience in Product UX, Product Design Leadership, or Product Experience roles
— Strong product mindset with deep customer obsession
— Experience working closely with Product Managers on discovery and prioritization
— Ability to translate complex customer workflows into clear, usable product experiences
— Experience building or scaling design systems, UX standards, and design processes
— Confidence operating in ambiguity and shaping a function as the company scales

— Figma
— Jira, Confluence or Notion
— Customer feedback & analytics tools
— Close collaboration with engineering and product teams

— Experience in fintech, payments, or complex B2B products
— Experience working with sales-led or demo-driven products
— Strong understanding of customer onboarding, adoption, and retention flows

Why Join Solidgate?
High-impact role. You’re not inheriting a perfect system — you’re building one.
Great product. We’ve built a fintech powerhouse that scales fast. Solidgate isn’t just an orchestration player — it’s the financial infrastructure for modern Internet businesses. From subscriptions to chargeback management, fraud prevention, and indirect tax — we’ve got it covered.
Part of Endeavor — a global community of the world’s most impactful entrepreneurs. We’re proud to be the first payment orchestrator from Europe to join — and to share our expertise within a network of outstanding global companies.
Massive growth opportunity. Solidgate is scaling rapidly — this role will be a career-defining move.
Top-tier tech team. Work alongside our driving force — a proven, results-driven engineering team that delivers. We’re also early adopters of cutting-edge fraud and chargeback prevention technologies from the Schemes.
Modern engineering culture. TBDs, code reviews, solid testing practices, metrics, alerts, and fully automated CI/CD.

📩 Ready to shape Product Experience at scale? Click “apply”.

➡️ We are always open to recommendations of talented individuals!

If you want to recommend someone for one of our vacancies, you can do it . In case of a successful hire, we’ll provide you with a bonus!