Why chargeback prevention matters
Chargebacks trigger a chain reaction that eats into your revenue, reputation, and growth. Every new chargeback means:
- Higher processing fees
- Risk of account shutdown
- Harder expansion negotiations
Chargeback prevention isn’t optional – it’s a growth safeguard.
From chargeback prevention alerts to revenue recovery
Stop friendly fraud before it starts
Reduce customer confusion and act promptly on disputes:
- Deflect and resolve friendly fraud disputes in real time
- Build customer trust and loyalty
- Boost retention with clear post-purchase details
Disputes that never become chargebacks
Receive real-time chargeback alerts from networks like Visa, Mastercard, and PayPal:
- Broader issuer coverage through direct network connections
- Faster resolutions and better customer experience
- Automated workflows that save time and reduce overhead
Win back revenue – automatically
Resolve chargebacks automatically with Solidgate representment engine:
- Higher win rates and more revenue recovered
- Full visibility into every case and outcome
- Scale without overhead as your volume grows
Powered by Verifi and Ethoca chargeback alerts
Networks that define the industry
Visa & Verifi
Order Insight provides detailed transaction data to effectively prevent potential disputes, while CDRN enables early interception and RDR automatically resolves eligible disputes.
Mastercard & Ethoca
Ethoca Alerts detect fraud early and help resolve it before it becomes a chargeback, while Consumer Clarity shows customers exactly what they purchased to prevent false disputes.
Prevent chargebacks. Protect your growth
Stronger revenue retention
Reduce chargebacks and protect more of your revenue streams.
Stronger relationships with partners
Lower risk profiles and faster resolutions improve your standing with banks and networks.
Fully automated, zero drag
Refund, stop fulfillment, or deflect disputes-no manual workflows, no delays.
Aligned incentives, clear pricing
Pay only for alerts that actually prevent chargebacks. No chargeback deflected = no charge.
Frequently asked questions
Chargeback prevention alerts are real-time notifications from Visa's Verifi and Mastercard's Ethoca that flag potential disputes before they become chargebacks. Merchants receive a short action window to refund the customer, stop fulfillment, or provide clarifying transaction details – and the dispute resolves without ever counting against your chargeback ratio.
Our chargeback prevention alerts system connects directly to Visa's Verifi and Mastercard's Ethoca networks to receive pre-chargeback alerts on potential disputes. When a dispute is flagged, the alert triggers an automated workflow that can:
• Stop fulfillment (e.g., prevent shipping or access to digital goods)
• Initiate a refund or adjust subscription billing terms
• Deflect friendly fraud by providing transaction evidence directly to the customer
• Stop fulfillment (e.g., prevent shipping or access to digital goods)
• Initiate a refund or adjust subscription billing terms
• Deflect friendly fraud by providing transaction evidence directly to the customer
Prevention alerts are proactive: they notify you about potential disputes before chargebacks happen, so you can act fast and avoid the dispute escalating. is the post-chargeback process where you fight to recover revenue from a dispute that's already filed. The two work together – prevention catches what it can, representment recovers what slips through.
Our chargeback prevention alerts system is highly customizable. You can configure alerts based on:
- Chargeback reason codes (fraud, unauthorized, etc.)
- Transaction types (recurring, one-time payments, etc.)
- Geographical regions or specific payment channels (cards vs. APMs)
Yes, Solidgate's chargeback prevention alerts work with a wide range of payment methods, including credit and debit cards, (like Apple Pay and Google Pay), and .
Solidgate's chargeback prevention alerts system is fully automated and operates in real time. Once an alert is triggered, the system runs pre-configured actions – stopping fulfillment, triggering refunds, or providing transaction evidence.
Solidgate's prevention alerts run on Visa's Verifi and Mastercard's Ethoca networks directly. Visa's Verifi covers Order Insight, CDRN (early dispute interception), and RDR (Rapid Dispute Resolution for eligible cases). Mastercard's Ethoca covers Ethoca Alerts and Consumer Clarity. With Solidgate, you get all in a single dashboard – with unified rules, reporting, and deflection-based pricing.
Solidgate's prevention alerts run on a deflection-based pricing model: you only pay for alerts that actually prevent a chargeback. No chargeback deflected, no charge.
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