How Nova Post scaled payments across Europe and the US with 95%+ approval rates
95%+Approval rate
2 weeksAverage EU onboarding time
15+Markets launched
Industry
Logistics & delivery servicesRegion
EU, UK, USUse case
Cross-border payment acceptance, multi-market expansion, local payment methodsFeatures used
Acquiring, orchestration, L4L settlementsAt a glance
Nova Post is an international logistics operator expanding rapidly across Europe and North America. The company moves parcels, freight, and documents across borders – and as its physical footprint grew, so did the need to collect payments locally in every new market.
By mid-2024, Nova Post was already operating in over a dozen European countries and preparing to launch operations in the US. Each market came with its own payment preferences, regulatory requirements, and settlement needs. The company needed to accept payments from day one in every new location – not months after the doors opened.
The challenge was clear: build payment acceptance from scratch across 15+ countries, at the same pace the business was opening new markets. Traditional onboarding timelines of several months per country weren't an option.
4 roadblocks between expansion and getting paid
Every new market was a standalone payment project
Nova Post's expansion covered Czechia, Estonia, France, Germany, Hungary, Italy, Lithuania, the Netherlands, Poland, Romania, Slovakia, Spain, Latvia, Moldova, Austria, the UK, and the US. Each country brought a different regulatory environment, different banking relationships, and different customer expectations at checkout.
Without a unified approach, the company faced a reality where every market entry could turn into its own multi-month integration effort – duplicating compliance work, negotiating separate acquiring agreements, and building custom payment flows from the ground up.
Card payments alone wouldn't cut it
In Poland, customers expect BLIK. In the Netherlands, iDEAL dominates online transactions. Across Europe, PayPal and Open Banking are standard options that shoppers look for at checkout.
Nova Post needed local payment coverage from the start, not as a phase-two addition.
Settlement complexity scaled with every new country
Operating across multiple countries and currencies introduced fragmented settlement flows. Nova Post needed to reconcile funds in PLN in Poland, GBP in the UK, USD in the US, and EUR across the rest of Europe. All that – while maintaining a predictable cash flow for the finance team.
Without a standardized settlement structure, every new market added operational overhead: more banking relationships to manage, more reconciliation workflows, more room for errors.
Time-to-market was the real constraint
Payments needed to keep pace with physical expansion, not the other way around. Every week of delay in payment acceptance meant customers in a new market couldn't pay for services the way they expected, undermining the experience Nova Post was building for them.
Traditional payment provider onboarding – often measured in months per country – simply didn't match how fast the business was moving.
One integration, multi-market readiness
Fast-track EU onboarding
Solidgate reduced onboarding time from the industry-typical months to an average of two weeks per market. Nova Post started operations in Poland in October 2022 and progressively rolled out across Europe, with the US going live in January 2026.
This kept payment launches aligned with market entry: the expansion team could open operations in a new country knowing that payment acceptance would be ready, not trailing behind.
Immediate coverage through a single setup
Instead of negotiating acquiring relationships and building integrations country by country, Nova Post accessed all 15+ markets through a single technical integration with Solidgate. One API connection gave the company card processing across every supported market, with no additional development work per country.
As a result, the financial team could focus on commercial priorities rather than repeating the same technical setup in each new geography.
Local payment methods built in from day one
Through orchestration, Solidgate enabled the APMs that customers in each market already trust and expect:
- PayPal for global coverage and buyer protection
- BLIK for Poland's mobile-first payment culture
- iDEAL for bank-based payments in the Netherlands
- Open Banking for direct account-to-account payments across Europe
These methods were available at launch in each market, so Nova Post never had to choose between going live fast and going live with the right payment mix.
Unified card processing with like-for-like settlements
Nova Post gained consistent card processing across all supported countries, paired with like-for-like (L4L) settlement capabilities. Settlements arrive in PLN for Poland, GBP for the UK, USD for the US, and EUR for the remaining European markets.
This gave the finance team a structured, predictable settlement flow across borders – no patchwork of providers, no manual currency reconciliation, and no surprises as transaction volume grew.
From zero to 15+ markets – and still expanding
In 19 months, Nova Post launched payment acceptance across 15+ new markets in Europe and the US. The numbers tell the story:
- 95%+ approval rates across all markets from launch, giving Nova Post confidence that payment performance wouldn't undermine customer acquisition in new countries
- 2-week average onboarding per EU market, keeping payment go-lives aligned with operational expansion – not months behind it
- 15+ countries live across Europe and the US through a single integration, eliminating the need for per-country payment builds
- 4 key APMs enabled (PayPal, BLIK, iDEAL, Open Banking), ensuring customers in every market found their preferred payment method at checkout
- L4L settlements in 4 currencies (PLN, GBP, USD, EUR), simplifying reconciliation for the finance team and removing manual currency management
Beyond the metrics, the partnership gave Nova Post the ability to launch in new markets on the business's timeline, not the payment provider's.
What’s next
With the current infrastructure in place, Nova Post is preparing to expand into Canada by the end of 2026, alongside plans to enter 16 additional European countries by the end of 2030. Launching in new markets no longer means rebuilding the payment stack – it's an extension of an already proven system.
to see what Solidgate can do for your business.