Have a question about your payment?

If you see Solidgate or Solidgate LLC on your bank statement, it likely means you made a purchase from an online store that uses our secure payment processing service. Our name appears because we facilitate the payment process for the merchant.

For any questions or complaints regarding your order, please reach out directly to the online store first. You can obtain the merchant contact information by filling out our contact form.

Refunds are issued directly by the merchant from whom you purchased. Solidgate manages the payment processing but does not have authority over the funds. Please contact the merchant directly to request a refund, return, or order cancellation. Complete our form to access the merchant contact details.

If you're unable to contact the merchant, please fill out our form and then inform our support agent. We will thoroughly investigate the issue.

Before concluding fraud, please attempt to resolve your concerns directly with the merchant, as issues like delayed or missing products might be due to simple mistakes. At Solidgate, we diligently screen every merchant according to strict legal standards and internal policies. However, if you still suspect fraudulent activity, please complete our form and describe your situation to the support agent who will reach out via email. Our team will review your case carefully and take appropriate action if necessary.