Return policy

Return policy defines when and how customers can return products for refunds, exchanges, or store credit. It specifies the return timeframe (typically 14-90 days), item condition requirements, shipping cost responsibility, refund methods, and product exclusions.

Clear return policies set customer expectations, reduce chargebacks by offering dispute alternatives, protect merchants from abuse, and ensure compliance with consumer protection laws. A fair, accessible return policy often prevents payment disputes by giving customers a straightforward resolution path before they contact their bank.

Merchants should display return policies prominently during checkout, in order confirmations, and on their website. Well-communicated policies balance customer satisfaction with business protection.