Visa Response Online (VROL)

Visa Response Online (VROL) is Visa's web-based platform that enables merchants and acquiring banks to manage and respond to chargeback disputes electronically. The system provides centralized access to dispute case details, allowing merchants to view chargeback information, submit representment evidence, and track case status throughout the resolution process.

VROL provides merchants with detailed chargeback information including dispute reason codes, transaction details, and cardholder documentation. Merchants can submit representment responses and supporting evidence electronically, eliminating paper-based processes and reducing resolution time. The platform enforces Visa's response deadlines through automated alerts and notifications, helping merchants submit evidence within required timeframes (typically 30 days).

The system centralizes dispute management in a single interface, streamlining case tracking and documentation organization. Electronic filing accelerates the chargeback response process compared to traditional mail-based submissions. VROL's deadline management features help merchants avoid automatic losses due to missed response windows.

Access to VROL is typically provided through acquiring banks or payment processors, who grant merchants login credentials and may offer training on system navigation and best practices for dispute responses.