Product update—Card dispute representment, HUB analytics & more

In December, we fine-tuned the tools you rely on so you can step into the new year with confidence—from quicker access to data to smarter dispute handling to smoother subscription management. All the features are designed to fit seamlessly into your day-to-day, simplify workflows, and make managing payments a little more effortless.

Let’s check out what’s new.

New features

Streamline Card dispute representment

We’re excited to introduce the Card Dispute Representment feature, designed to help you challenge disputes more effectively, recover revenue, and simplify the process. You can now attach supporting evidence directly within the Solidgate Hub, making the representment process more straightforward and efficient. Whether it’s transaction records, proof of delivery, or other key details, providing compelling evidence is now just a few clicks away.

Why you’ll love it:

• Recover more revenue: Successfully challenge invalid disputes and reduce unnecessary revenue loss.

• Save time: Submit evidence directly from the Hub, cutting out complicated processes.

• Stay in control: Stay on top of your disputes with full visibility.

This feature is part of our ongoing efforts to enhance the Dispute Management product and give you the tools you need to protect your revenue. Later this quarter, we plan to launch the Representment API and the Dispute Analytics Dashboard, bringing you all the market-leading tools for complete dispute management and revenue protection.

Check out our documentation for all the details.

Stay informed with PayPal Disputes Webhooks

Managing PayPal disputes just got easier. We’re introducing PayPal Disputes Webhooks, enabling real-time notifications for every dispute update. These webhooks are triggered as soon as PayPal provides new information, keeping you informed without the need for additional API calls.

Key benefits:

• Immediate updates: Get notified the moment a dispute status changes.

• Automation-friendly: Webhooks integrate seamlessly with your existing systems, enabling automated workflows for dispute resolution.

• Improved efficiency: Eliminate the need for constant API polling.

Head to our API reference for details.

Stay ahead of disputes with Dispute Prevention Alerts Report

We are excited to introduce the Dispute Prevention Alerts Report, a powerful new tool to help you analyze and easily manage dispute prevention alerts.

Key features:

• Detailed insights: Get a clear view of each alert to understand its context and impact.

• Historical data: Access past alerts for deeper analysis and smarter strategic planning.

This downloadable report empowers you to track and proactively refine your dispute prevention strategies, reducing potential losses and improving efficiency.

Visit docs and start leveraging this feature today!

Alert-Based Cancellation for subscriptions

We are introducing Alert-Based Cancellation, a feature that lets you manage subscription cancellations based on specific alert types for card payments and PayPal. This gives you more control to align subscription flows with your business needs and risk strategies.

Here’s what you can do based on the alert type:

• No action (Inquiry alerts only): Subscriptions continue as usual when an inquiry alert is received.

• Soft cancel (End of billing period): Subscriptions stay active until the current billing cycle ends. You receive a webhook notification, and customers can enjoy uninterrupted service until the end of their term.

• Hard cancel (Immediate): Subscriptions end right away, with a webhook notification sent. You can restore canceled subscriptions if necessary.

This feature is automatically available for accounts with prevention or chargeback alerts enabled. If these alerts are not active for your account, you can contact your account manager to enable them.

For more details about alert dependencies and cancellation flows, visit our documentation.

Track taxes with Webhooks or HUB

 We are thrilled to share a small yet impactful update on our Tax Solution: now, you can easily track your taxes through Webhooks or directly in the Solidgate Hub.

1. Effortless tax tracking with Webhooks: Stay informed about calculated taxes for each transaction with real-time webhook notifications, and easily share accurate payment details with your customers via receipts or your customer portal.

How to enable Webhooks:

• Go to your Webhook settings.

• Subscribe to the Calculated Tax event.

2. See taxes in HUB instantly: Want to view taxes in the Hub? No extra setup is needed—just navigate to the payment details and find the Taxes subsection right there.

For more details on setting up and using webhooks, check out our documentation.

Improvements

More control with Payment Link deactivation options

You can now deactivate Payment Links to prevent users from completing payments through specific links. When users access the deactivated link, they will see a message indicating the link is no longer available.

How to use it: This feature is available both in the Solidgate Hub and through the Payment Link API, giving you the flexibility to manage links in the way that works best for your business.

For setup details, visit our documentation.

Improved routing in HUB

We’ve enhanced the HUB with two new features to streamline your workflows:

• Routing data export: Easily export your routing data to a file for faster, more detailed analysis. Spot trends, optimize routing flows, and make smart adjustments to improve transaction success rates and reduce fees.

• Quick bank MID access: Access Bank MIDs directly from Split details to cut out the clicks and simplify your workflow.

Put these updates to work in the hub!

Order details in modal view for quicker access

You can now view order details in a modal window without leaving the order list! This streamlined approach allows you to check details faster and avoid page transitions. We’re excited to hear your feedback and will gladly expand this feature for everyone.

Gain deeper insights with enhanced HUB Analytics

We’ve added two powerful updates to the HUB to help you better understand and manage your payments:

• Gross Volume is now part of Payment Analytics, giving you a clearer understanding of your total transaction volume. Use this metric to get a more comprehensive view of your overall payment performance and make smarter business decisions.

• PayPal risk metrics available in HUB: You can now monitor and control key metrics, including Claim Rate, External Chargeback Rate, and Dispute Rate. To make things even clearer, we’ve added a tooltip detailing how these metrics are calculated. This ensures you have the context you need to better understand and manage your risks.

These updates provide clear, actionable insights to help you optimize performance and proactively manage potential risks.

Stay informed with real-time PayPal billing token revoke notifications

We have improved how you receive updates when customers revoke their PayPal billing token. Previously, there could be significant delays between when a customer revoked their token and when you were notified, potentially leading to failed recurring payments without timely action.

What’s new?

• Faster notifications: You will receive real-time webhook updates as soon as we get information from PayPal about a revoked billing token.
• Clear cancellation process: Subscriptions impacted by token revocation will be scheduled for cancellation with a specific cancel code: 8.11

Notice

Transitioning to Mastercard’s SCOF Tokenization

Great news: we are introducing Mastercard’s Secure Card on File (SCOF) tokenization service at Solidgate to enhance card-on-file payment security. Here’s what you should know about the transition to SCOF:

What to know:

• Existing cards tokenized with MDES will be re-tokenized under SCOF.

• New cards will be tokenized through both MDES and SCOF during the transition for seamless processing.

• You may receive multiple callbacks for the same card (creation or updates) in both services, but there will be no double fees for SCOF tokenization.

Note: Solidgate will manage the transition entirely—no action is required on your end. Our ultimate goal is to fully adopt SCOF for all Mastercard tokenizations.

Thanks for exploring what’s new—every update is a step toward simplifying payments and helping you unlock new growth paths for your business.