Chargeback management built into payments
Recover more, spend less
Automated chargeback representment workflows that replace manual effort.
See the full picture
Actionable dispute analytics on reason codes, outcomes, and trends straight from your dashboard.
Scale without friction
From 1K to 1M transactions, Solidgate adapts to your dispute volume without adding friction to your stack.
How Solidgate responds to every chargeback
Smart dispute analysis
We analyze every dispute using key parameters like reason codes, card brand, and issuer behavior to craft the most effective strategy.
AI-powered evidence compilation
Our AI assembles and structures every relevant data point – transaction logs, delivery proof, customer history, support tickets – into a winning chargeback rebuttal package.
Automated submission and tracking
Evidence is submitted automatically to the right processor or bank, with real-time tracking of status, outcomes, and trends across your entire portfolio.
Your always-on dispute defense system
On guard, 24/7
We detect, react, and respond in real time – fully automated, always on to keep your revenue safe.
Your personal lawyer
Solidgate crafts professional chargeback responses using reason codes, issuer behavior, and structured evidence.
Built on data, driven by outcomes
Each response is a structured, fact-based argument built to win and recover revenue.
Works across entire payment stack
Visa, Mastercard, PayPal, APMs – we cover it all, know the rules, and defend effectively.
Better every time
Each dispute, issuer behavior, and reason code makes our chargeback management solution stronger – so your win rates climb over time.
Frequently asked questions
Chargeback representment is the process of contesting a customer-initiated chargeback by submitting evidence to the issuing bank that the original transaction was valid. The bank reviews the evidence and either reverses the chargeback (you keep the revenue) or upholds it. Solidgate automates the full chargeback representment process – we analyze the reason code, build the evidence package, and submit it on your behalf.
Solidgate's chargeback management solution handles every chargeback type end to end: fraudulent chargebacks (true fraud and friendly fraud), service-related disputes (product not received, not as described, cancellation issues), and technical disputes (authorization errors, duplicate charges). We respond to chargebacks across Visa, Mastercard, PayPal, and major alternative payment methods – each with its own reason codes and evidence rules built into the engine.
Yes. Our chargeback management services plug directly into your existing payment setup. Whether you process through Visa, Mastercard, PayPal, or (APMs), Solidgate works with your processors and acquirers to automate the representment process. You don't need to switch your payment provider or rebuild your stack – chargeback representment runs alongside your current acquiring relationships.
The chargeback representment process with Solidgate runs on full chargeback automation.
Here’s how it works:
- Automatic evidence collection: The system gathers all relevant data, including transaction history, delivery proof, and user consent.
- AI-powered compilation: All evidence is structured into a complete, compliant package ready for submission.
- Automated submission: Solidgate tracks and submits the dispute on your behalf.
- Real-time updates: You’re automatically notified about each dispute’s status as it progresses.
Yes. Our chargeback representment solution lets you customize evidence templates and approval logic by reason code and issuer requirements. AI reviews each dispute and recommends the strongest evidence package, while you control the final approval flow. You can configure the system to follow specific dispute rules or align with your internal approval processes.
Solidgate pulls from every signal that strengthens a chargeback rebuttal:
- Transaction data: Payment logs, timestamps, and amounts
- Customer history: Past interactions, subscriptions, and consent records
- Delivery proof: Shipping confirmation, tracking information, and usage logs
- Support tickets: Communication with customers that can serve as evidence for friendly fraud claims.
They cover the full fraud and dispute lifecycle. blocks suspicious payments in real time, before authorization. intercepts disputes after settlement but before a chargeback is officially filed (via Verifi and Ethoca alerts), giving you a window to refund. Chargeback Representment fights chargebacks once filed, recovering revenue. Used together, they protect both your fraud ratio and your dispute ratio.
Solidgate customers often see up to a 20% uplift in chargeback win rates and a measurable reduction in operational costs tied to dispute management. The exact lift depends on your business model, dispute mix, and current representment maturity. Every customer gains clean dispute analytics, faster response times, and a single source of truth to track chargeback recovery across card networks and APMs – chargeback management software built directly into your payment stack.
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