Product Update—AMEX, dispute analytics in HUB, email receipts & more

More convenience, transparency, and ways to get paid—that’s the theme of our March product updates. From gaining better control over disputes and speeding up evidence submission to expanding your payment options with new integrations like Paysafe and AMEX, here’s what’s new.

Let’s jump in.

AMEX is available on Solidgate Acquiring

Thrilling news: American Express (AMEX) is now available on our acquiring platform! This integration unlocks access to one of the most valuable customer bases around—AMEX makes up 5-6% of all card transactions in the U.S., allowing you to tap into a premium market segment.

For details, contact your account manager.

Expand your payment options with new Paysafe integration

We’re excited to announce that Paysafe is now part of our payment orchestration portfolio. This integration lets you accept payments via Paysafe, adding more flexibility to your payment stack. With Paysafe’s global reach, you’ll be able to connect with a larger customer base and offer seamless payment solutions for customers all around the world.

To set up Paysafe, contact your account manager.

Track your dispute performance with ease in HUB

We’ve introduced a new dashboard in the Solidgate HUB that provides a clear, at-a-glance overview of your dispute management performance.

Key metrics:

• Open and challenged disputes: See the number and total volume of disputes you’re dealing with.

• Challenge rate: Monitor the ratio of challenged disputes.

• Recovered revenue: Track how much revenue you’ve recovered.

• Win rate: Get a snapshot of how often you win your dispute cases.

Log in to your admin panel to explore your latest dispute analytics.

Check now in HUB.

Streamline dispute representment with our new API

We’ve launched the Dispute Representment API to make the evidence submission process even faster and easier. This integration lets you embed dispute management directly into your existing workflows, so you can submit evidence in real-time, no manual steps needed.

• Cut down response time

• Minimize errors and boost accuracy

• Reduce the administrative hassle of managing disputes

Note: The feature is available for card and PayPal transactions.

To get started with the API integration, check our documentation.

Create one-time payment links and “Pay what you want” options directly in HUB

We’ve enhanced payment flexibility with two new features now available in HUB:

• Single-use payment links: Easily create one-time payment links in HUB for limited-time offers or exclusive purchases. This feature helps reduce the risk of duplicate payments and strengthens fraud prevention.
• Pay what you want links: Now you can create links that allow customers to pay what they choose. Perfect for collecting volunteer payments or setting up a deposit flow for your users.

Both features are available directly through HUB.

See details in our documentation.

Enhance customer experience with automatic email receipts

Introducing automatic email receipts (beta)—a new feature to improve your customers’ post-purchase experience. Now, your customers will receive automatic payment confirmation emails with key transaction details, enhancing transparency and providing a reliable record of their purchase.

To start emailing payment receipts, activate receipt sending in the channel details in HUB. Solidgate will handle the rest by automatically generating and sending a receipt for successfully processed transactions.

Note: Email receipts are sent only for successful card or APM transactions.

For more information, please refer to the following documentation.

See details in our documentation.

One-time products and tax categories now available in your catalog

We’re taking a big step toward evolving our billing system, with One-Time Products and Tax Categories now available in the product catalog.

• One-time products: These are designed for single purchases, such as lifetime access or one-off tax calculations via Solidgate Tax. To get started, create a new product with a “One-time” type and include the product_id in the payment request.

You can find an example request in our documentation.

• Tax categories: A product entity parameter that ensures accurate tax calculation, simplifies compliance, and improves reporting accuracy. To use this feature, create a new product or update an existing one in the Product Catalog.

The functionality currently supports U.S. taxes, with plans to expand to other regions soon.

Learn more about Tax Categories in our documentation.

Order details just got smarter with expanded payment info

We’ve made significant updates to the Order Details page in HUB for even greater transparency:

• Bank MID link: Quickly navigate to MID details for better visibility.

• Dispute info: See card and APM dispute details directly within the order details.

• 3DS flow parameter: Understand the authentication flow used during transactions.

• Order list now includes Subscription ID, making it easier to access subscription details.

These improvements provide clearer insights into payment flows, allowing for more efficient order management.

Check now in HUB.

Unified reporting for seamless experience across HUB and API

To provide a consistent experience across different delivery routes (HUB/API), we’ve unified the reports for Subscriptions, Card orders, and APM orders. All previously different fields between HUB and API reports have now been added to both, ensuring users get the same quality experience regardless of the source.

Thank you for checking what’s new. For a complete overview, check out our changelog and stay updated with the changes in the API changelog.