Product Update—Real-Time PayPal Alerts, Subscription Upgrades & More

New Features

Solidgate pre-dispute alerts for PayPal — full coverage at your fingertips

We’re thrilled to introduce a powerful new feature—pre-dispute alerts for all PayPal transactions. This unique chargeback prevention tool offers Solidgate merchants comprehensive coverage for Mastercard and Visa transactions going via Paypal wallets.

But it doesn’t stop there—now, external alerts can now be seamlessly matched to your original PayPal transactions and shown in an alerts list. You can now view and filter alerts for each order by payment method directly from the alerts list.

Why it’s a game-changer:

• Stay on top of chargebacks with every acquiring bank: PayPal works with multiple acquiring banks, and our alerts help you stay within limits for each and maintain a strong standing across the board.

• Fine-tune your strategy: Real-time monitoring gives you complete transparency into your risk metrics, enabling you to develop a chargeback prevention plan that aligns seamlessly with your growth strategy.

• Reduce operational load: Leverage a fully automated process that lightens your workload and requires no additional admin.

How to start receiving PayPal alerts: You can start receiving these notifications by connecting to the existing Received Prevention Alert webhook event.

APMs

Test real-world scenarios with enhanced PayPal Sandbox

We’ve upgraded our PayPal sandbox environment with new negative testing scenarios to help you simulate real-world errors. Now, you can test the edge cases in payment processing and be prepared for every situation before going live.

How to get started:

• Confirm access to a PayPal Sandbox account (your account manager can help you with this step if needed)

• Run tests by configuring your API request: Set the currency to USD and use a designated amount to trigger error simulations.

Go to our documentation to learn more.

Subscriptions

Detailed insights with extended subscription Statuses and Events

We added two more subscription statuses, which are available to you in the HUB and via API responses. No more hidden statuses or unclear flows—track all your subscription events and stay on top of each stage of the customer journey.

We’ve also updated our Advanced Subscription Webhooks. With this enhancement, our webhook system now offers comprehensive support covering all our flows and tailored to meet all your needs.

How to get started:

1. Go to Developers > Channels.

2. Select your channel.

3. In the Webhooks section, select +Add an endpoint.

4. Select Subscription updates from the dropdown list

You will find information in our documentation.

Retrieve product info with an ID 

It’s now much easier to retrieve product information. The new Get Product by ID API lets you quickly access product details by simply providing the product ID—no more complex requests needed.

More about this endpoint can be found in our documentation.

Improvements

Track chargeback deadlines with Real-Time Sync

We’ve enhanced the way the deadlines for responding to chargebacks are calculated. Now, chargeback deadlines are automatically synced with each provider, so you always have the most up-to-date timelines. No more rejected docs due to missed deadlines – you can count on us.

Read more in our documentation.

Reach more users with extended Browser Support

We’ve expanded browser support to include more than just the latest three versions. Now, users on older versions can experience smooth, uninterrupted transactions, opening the door to a larger audience.

Key benefits:

• Broader compatibility: Support for more users, no matter their browser.

• Smooth experience for all: Consistent and reliable payments across the board.

For details, refer to our payment guide. 

Customize payment flow with instant card type detection

We’ve expanded the Payment Form functionality to instantly detect card type once the BIN is entered, informing you about your customer’s card type early in the transaction.

Key benefits:

• Instant card type detection: Make real-time adjustments based on card type.

• Enhanced customization: Tailor the customer payment experience based on their card details.

Find more information in our payment guide.

Enhance checkout consistency with custom card logos on Resign Forms

Consistency and clarity are essential in payment experiences, which is why we’ve enabled custom card brand logos on your resign forms. This update helps you deliver a cohesive checkout experience, strengthening customer trust at every step.

Learn how to customize your resign forms in our guide.

Thank you for keeping up with our updates—together, we create the best customers’ payment experiences.