[Survey] Success with
subscriptions: How businesses can meet customer expectations - Solidgate
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[Survey] Success With
Subscriptions: How Businesses Can Meet Customer Expectations

Even minor friction in the subscription payment experience can cause customers to turn away. Our latest survey, featuring insights from 1,000 subscription customers, will give you a deeper understanding of what your customers truly value—and what frustrates them.

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What’s Inside the Survey?

Insights to help you design subscription payment experiences that foster customer trust and loyalty:

card updater

How many consumers unsubscribe due to payment processing issues

Premium onboarding and support

What 84% of customers look for in terms of payment options and communication

Built-in antifraud

How a complex cancellation process affects sign-ups and long-term relationships

Local payment methods

How offering preferred local payment methods boosts customer loyalty

custom schedule

How flexibility in billing terms affects conversion and retention rates

Transparent and flexible payouts

How transparency about payment issues affects customer retention

Keep Subscribers Coming Back

The leadership in subscriptions belongs to those who deeply understand their customers. Our survey unlocks payment insights to help you build loyalty, minimize churn, and stay ahead of evolving expectations.

Get the survey