What is Mail Order/Telephone Order | Solidgate

Mail Order/Telephone Order


Mail Order/Telephone Order (MOTO) refers to a method of accepting payments where transactions are initiated by customers via mail or telephone communication. In MOTO transactions, customers provide their payment details, such as credit card information, to merchants who then manually process the payment.

This method is commonly used in scenarios where physical presence or online interactions are not feasible, such as catalog purchases or orders placed over the phone. While traditional, MOTO transactions have evolved with the advent of electronic payment methods, enabling merchants to securely process payments through virtual terminals or specialized software. Security measures, such as encryption and secure communication channels, are crucial in MOTO transactions to safeguard sensitive payment information.


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