Payment processing error
Payment processing error occurs when a merchant or their staff makes a mistake during payment processing. These errors can lead to customer disputes and chargebacks.
Common payment processing errors:
- Duplicate processing - charging a customer multiple times for the same transaction
- Processing canceled transactions - completing a payment after the customer requested cancellation
- Incorrect amounts - charging an amount different from what was agreed upon
Payment processing errors frustrate customers and often result in chargebacks. Unlike technical or network errors, these are considered merchant responsibility.
To prevent these errors, use reliable payment processing systems with built-in safeguards (such as duplicate transaction detection) and train staff on proper payment handling procedures. Double-check transaction amounts before finalizing, and implement clear cancellation workflows.