What is Chargeback Reason Code | Solidgate

Chargeback Reason Code


Chargeback Reason Code is a numerical or alphanumeric code assigned to a chargeback to categorize the reason behind a disputed transaction. Each reason code corresponds to a specific type of dispute, such as fraud, non-receipt of goods or services, or dissatisfaction with the product quality.

Card networks, such as Visa and Mastercard, utilize reason codes to standardize and streamline the chargeback process, facilitating clear communication between cardholders, issuing banks, and merchants. Understanding chargeback reason codes is vital for merchants to comprehend the nature of disputes, gather relevant evidence, and construct effective responses during the chargeback resolution process.

By categorizing chargebacks, reason codes contribute to a structured and efficient dispute resolution framework, allowing stakeholders to address issues systematically and enhance the overall integrity of electronic payment systems.


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