What is Retrieval Request - Solidgate

Retrieval Request


Retrieval Request is a formal inquiry initiated by a cardholder’s issuing bank to obtain additional information about a specific transaction. Issuing banks use retrieval requests to gather details from the merchant or acquiring bank when a cardholder raises concerns or disputes a transaction.

Retrieval requests typically include the Retrieval Reference Number (RRN) and other transaction-related information to assist the issuing bank in understanding the nature of the transaction.

Merchants must respond promptly and comprehensively to retrieval requests, providing documentation and details that clarify the circumstances of the transaction. Efficient handling of retrieval requests is essential for maintaining transparency, resolving disputes, and ensuring compliance with card network rules and regulations.


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